Privacy Policy
Last Updated: January 25, 2026
Professional Counseling Services ("us", "we", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
Register for an account
Schedule an appointment
Make a purchase or donation
Subscribe to our newsletter
Contact us with questions or feedback
This information may include: name, email address, phone number, mailing address, date of birth, payment information, and emergency contact details.
1.2 Protected Health Information (PHI)
When you become a client, we collect health information necessary for treatment, including:
Medical and mental health history
Current symptoms and diagnoses
Treatment plans and progress notes
Medication information
Insurance and billing information
1.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
2. How We Use Your Information
We use the information we collect to:
Treatment & Care
Provide counseling services
Maintain treatment records
Coordinate care with other providers
Business Operations
Process payments and billing
Send appointment reminders
Improve our services
Communication
Respond to inquiries
Send newsletters (with consent)
Provide customer support
Legal & Safety
Comply with legal obligations
Prevent fraud and abuse
Protect client safety
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4. How We Protect Your Information
We implement industry-standard security measures to protect your information:
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Encrypted databases and secure servers
Access Control
Limited access to authorized personnel only
Regular Updates
Security audits and software updates
5. Your Privacy Rights
Under HIPAA and applicable privacy laws, you have the right to:
Access: Request a copy of your health records
Amendment: Request corrections to your health information
Accounting: Receive an accounting of disclosures of your PHI
Restriction: Request restrictions on certain uses and disclosures
Confidential Communications: Request communications by alternative means
Breach Notification: Be notified of any breach of your unsecured PHI
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer
Email: privacy@counselor.com
Phone: +1 (555) 123-4567
Address: Professional Counseling Services, 123 Wellness Way, Suite 100, Your City, ST 12345
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